Who is there to support me through my studies?

The YMCAfit Learning Support Team are there to support you throughout the duration of time you are enrolled onto your course(s). You can contact them from Monday to Friday 9am until 5pm.

How do I contact the Learning Support Team?

You can contact the Learning Support Team via phone or email, there contact number is 0203 994 9550 and press option 4, their email is ymcafit.blendedlearning@ymca.co.uk

How soon will the Learning Support Team respond to my emails?

The Learning Support Team aim to respond to all emails within 48hrs.

Will I be contacted by the Learning Support Team?

Yes, you should have booked in a personal study plan call when you booked your course.

You will receive reminders about your eLearning access expiring.

There are Site News updates on the eLearning website’s home page.

Can we book 1-2-1 sessions with a tutor?

We don’t normally advertise 1-2-1’s as we cannot guarantee that we can offer this type of service across the UK. If we are able to set up a 1-2-1 it is £40 for an hour with a tutor.

What do I do if I have a learning need or medical condition?

If this was or wasn’t disclosed at point of sale, you can email the Learning Support Team at ymca.studentsupport@ymca.co.uk for further information on the different types of support we can offer learners with learning needs or medical conditions. 

Last modified: Monday, 24 June 2019, 10:40 AM