Essential Student Information

Who is there to support me through my studies?

The YMCAfit Learning Support Team are there to support you throughout the duration of time you are enrolled onto your course(s). You can contact them from Monday to Friday 9am until 5pm.

How do I contact the Learning Support Team?

You can contact the Learning Support Team via phone or email, there contact number is 0203 994 9550 and press option 4, their email is ymcafit.studentsupport@ymca.co.uk

How soon will the Learning Support Team respond to my emails?

The Learning Support Team aim to respond to all emails within 48hrs.

Can we book 1-2-1 sessions with a tutor?

1-2-1's are available to book for £40 an hour with a tutor. These are delivered remotely online via a video call (such as Zoom or Teams).

What do I do if I have a learning need or medical condition?

If this was or wasn’t disclosed at point of sale, you can email the Learning Support Team at ymcafit.studentsupport@ymca.co.uk for further information on the different types of support we can offer learners with learning needs or medical conditions.